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Primary Care Portal Support

Primary Care Portal Support

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What issue(s) are you experiencing?

*** Important ***
This should not be used to send messages or requests to your doctor or nurse. These messages are intended to communicate with the Portal Support Team only.

Contact Information:

Messages on the portal may take up to 48 hours to process.  Any messages received after normal business hours will be answered the next business day in order in which they were received.  Please call 617-636-5400 if you need immediate assistance and this is NOT a medical emergency.  Do not use this for emergencies. If you are experiencing a medical emergency, call 911 now.


Note: These are specially coded messages to be directed to the team managing the Patient Portal, and will not be visible in the Sent folder of your Inbox.

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